Let’s get you connected.

Contact support

Include the Axiom app version, operating-system version, affected device, and the time the problem occurred. Do not send passwords, API keys, OAuth tokens, encryption keys, or private chat and Note content.

Account access

Use Google, Sign in with Apple, or an email Magic Link in the Axiom app. QR pairing is initiated from an authenticated macOS Axiom installation and connects the iPhone or iPad to that account and daemon.

If a Magic Link expires, request a fresh link. Never forward a sign-in link or pairing code.

Daemon offline

Confirm that the Mac or server is awake, online, authenticated to the same account, and that its Axiom daemon is running. The iOS app reconnects automatically when the daemon returns. While it is offline, an available cloud fallback can answer without machine access.

Chats or Notes not updating

Check the active machine in Axiom’s connection menu, confirm that both devices show the same account, and leave each online long enough to exchange encrypted changes. Cache is local and is not synchronized. If the issue remains, include the connection status and record type in your support message.

Keyboard setup

In iOS Settings, add Axiom Keyboard under General → Keyboard → Keyboards. Basic typing works without Full Access. Full Access is required for encrypted learning sync and account-backed assistant features. The system may replace third-party keyboards in secure or restricted fields.

Approvals and Face ID

Approval buttons mirror the daemon’s configured safety tier. When an allowed action requires confirmation, choose Always Allow, Allow, or Deny; iOS then requests Local Authentication for an affirmative choice. Full Send does not add Face ID prompts.

Cancel ongoing work

Open the relevant chat or Live Activity and choose Cancel. iOS may suspend or close background work; the daemon remains the source of execution state and the app reconciles when it reconnects.

Privacy and account deletion

Review how Axiom handles data in the Privacy Policy. You can export or delete your account from account settings. Deleting the app alone does not delete the account or data stored by another approved device.