Axiom

Cancellation and refund policy

Cancel anytime. Keep what you paid for.

You can cancel Axiom Plus whenever you like. It stays active until the end of the month you already paid for. We do not refund payments, except where the law requires it. This policy is part of the Terms of Service.

Effective October 10, 2026

The short version

  • Cancel Axiom Plus at any time. You keep Plus until the end of the paid month, and you are not charged again.
  • We do not give refunds for partly used months, unused AI allowance, or AI credits, except where the law requires a refund. If we charge you wrongly, we fix it or refund it.
  • If you are a consumer in the European Union or the United Kingdom, you may have a 14-day withdrawal right, explained below.
  • Link, Stripe's payment service, is the merchant of record. It may handle refunds and disputes under its own policies.

How to cancel Axiom Plus

  1. Open Axiom and go to Settings, then Account.
  2. Choose Manage Billing. This opens the secure billing page.
  3. Choose Cancel subscription and confirm.

You can also cancel from your Link account. Cancel at least a day before your renewal date to avoid the next charge. After cancelling, Plus and its monthly allowance stay until the end of the paid month. Then your account moves to the Free plan. Your chats, Notes and settings are not deleted.

Our refund policy

Except where the law requires it, payments for Axiom are final:

  • Axiom Plus: we do not refund the current month, or part of a month, after it has been charged.
  • AI credits: once AI credits have been added to your account, they are not refundable.
  • Unused allowance and AI credits: they are not refunded or exchanged for money, including when you delete your account.

If Axiom charges you wrongly, for example twice for the same purchase, write to us. We will fix it or refund it, and we look at each case on its own.

Consumers in the European Union and the United Kingdom

If you live in the EU or the UK and buy as a consumer, the law normally lets you withdraw from an online purchase within 14 days without giving a reason. For Axiom, the 14 days start on the day of your purchase.

Starting right away

Axiom Plus and AI credits start right away: the monthly allowance starts, or the AI credits are added to your account, as soon as payment succeeds. The law lets this end the right of withdrawal, but only if you clearly asked for supply to start right away and acknowledged that you would lose the right once it had started. We rely on that only where it was properly collected from you.

  • If you gave that consent and acknowledgement, you no longer have the right of withdrawal once supply has started: for AI credits, when they are added to your account; for Axiom Plus, when the paid month begins.
  • If you did not, or it was not collected properly, you may withdraw within 14 days. If supply had already started at your request, you may have to pay for what you used before withdrawing, in proportion to the full price.

How to withdraw

Send a clear statement that you are withdrawing to support@aiaxiom.app within the 14 days, with the email address of your Axiom account. You may use the model withdrawal form from your local consumer law, but you do not have to. Because Link is the merchant of record, we may pass your statement on to Link, and the refund may be issued by Link. Your 14 days are counted until the day you send your statement to us. Any refund due is paid within 14 days of your statement, using the original payment method, and the allowance or AI credits from that purchase that you have not used are removed.

Rights the law gives you

Nothing in this policy limits rights you have under consumer protection laws that cannot be waived by contract. Some places give consumers extra rights, for example if a paid service is not provided as described, or is faulty. Where such a right applies to you, we will honor it. This includes consumer protection rights where you live, whether that is a Canadian province or territory, the United States, the EU, the UK, Australia or another country.

Link, Stripe and disputes

Link, a payment service of Stripe, is the merchant of record for Axiom purchases. It charges you and handles tax. Link may review refund requests and issue refunds under its own policies, including refunds we did not initiate.

If you dispute a charge with your bank or card issuer, Link and Stripe handle the dispute. While it is open, or after it is decided in your favour, the unspent part of the Plus allowance or of the AI credits from that payment may be removed. What you already used stays used.

What happens after a refund

  • A full refund of an Axiom Plus payment ends Plus for that month right away, and removes its remaining allowance.
  • A refunded purchase of AI credits removes the AI credits it added that are still unused.
  • A refund on its own does not always cancel a subscription. If you want Plus to stop renewing, cancel it as well.

Questions and requests

For billing questions, withdrawal statements, or a charge you do not recognize, write to us with the email address of your Axiom account. Do not send card numbers.

support@aiaxiom.app